If you would like to hire a vehicle and wish to use our insurance cover then you must be between 25 and 70 years of age, and have held a full UK drivers licence for a minimum of 2 years. If you are younger than 25 or older than 70 and have your own fully comprehensive insurance with a cover note covering the specific registration number of our vehicle, we can hire to persons as young as 20, providing they have held a full clean UK driving licence for two years or more.
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When taking collection of your hire vehicle you need to have the following available:
Drivers Licence: All persons must produce a FULL valid UK Drivers Licence which they must have held for at least two years. If you have a new UK photocard licence you must also produce to us the paper counterpart. It is the hirer's responsibility to ensure that they have the correct licence. We are unable to accept any licence that is not in English. A Drivers Licence must be an original, a photocopy will NOT be accepted.
Identification: All UK residents must be able to produce either a valid passport and ONE recent utility bill, or TWO recent utility bills, or ONE utility bill plus ONE recent bank statement, together with a valid credit, switch or debit card in the name of the main hirer.
Any additional drivers must be present at the time of hiring and must be able to produce a full valid UK Drivers Licence conforming to the above criteria.
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This all depends on how many points you have and what offence they are for. Please call your local Limesquare depot who will be able to assist you with this in advance if you are concerned about being turned away.
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A deposit is payable by credit or debit card at beginning of any hire. This varies dependent upon the type of vehicle hired and is to cover our insurance policy excess. The deposit is fully refundable upon safe and undamaged return of the vehicle. Deposits vary as below:
If you hold a full UK Drivers Licence that was issued before the 1st January 1997 you should be entitled to drive any vehicle up to 7.5t in Gross Vehicle Weight (providing not for hire or reward) and any minibus with up to and including a total of 17 seats. This includes all of the vehicles shown on this website. If you hold a full UK Drivers Licence that was issued after 1st January 1997 then, unless you have taken an additional test, you will only be entitled to drive a vehicle up to 3.5t Gross Vehicle Weight. This does include vehicles such as a Luton box van with a tail lift, which is commonly used for moving house (again, providing not for hire or reward) but excludes any minibus with a total of over 9 seats, unless your Drivers Licence specifies the D1 category on it.
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All our daily hire vehicles are provided with unlimited mileage.
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All daily hire vehicles are normally provided on an empty to empty basis. We provide the vehicle with a minimal amount of fuel, allowing you to judge for yourself how much fuel you need to put in. This means that we do not charge you for fuel deposits. Likewise, we do not reimburse a hirer for any fuel left in the vehicle on its return. If the vehicle is supplied with fuel we will expect the same amount of fuel on its return and a charge will be made for any shortfall.
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The vehicles shown on our tariff sheet and website are typical of the most common vehicles that we hire. We regret that we are not able to guarantee a specific make and model, only the group of that model vehicle. In the unlikely event that we do not have a vehicle available in the group you have booked, we will only ever upgrade you to the next highest vehicle group.
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We can add additional drivers to any hire agreement (subject to our driver criteria) at a cost of £22.00 per driver per week or £4.00 per driver per day for hires of less than 7 days. Any additional drivers that you need adding to a hire agreement must be present at the time of hiring and are subject to the same restrictions as the main driver. Charges for additional drivers are payable at the time of hire.
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For a small additional cost, delivery and collection can be arranged for customers with a credit account with us. For non account holders, as well as the additional cost, there is a minimum length requirement of hire of 3 days for this service. If you would like to have a vehicle delivered and collected please contact us on 0871 200 3313.
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We do allow our hirers to pick up a vehicle from one of our depots and return it to another Limesquare location. For a full list of our daily hire depots, please see our locations page. You will need to let the depot you are hiring from know of your intention to return the vehicle to a different location on pick up so that they can make the necessary preparations for your return. An excess fee of £30.00 is payable in this instance.
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We provide full 24 hour breakdown cover at no extra cost. In the unlikely event that you should breakdown you simply telephone the number on the tax disc holder and the manufacturer's breakdown agents will send out the nearest repair unit.
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In the event of our vehicle being involved in an accident, there are several things that you need to do:
You need to perform the above actions as soon as possible after the accident to avoid any complications with your claim.
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A hirer can take our vehicle abroad for an additional charge. If you intend to take the vehicle abroad then this should be mentioned at the time of booking with information about the countries you are visiting so as to enable our staff enough time to get all relevant documentation and cover arranged. This documentation is essential when passing national borders as otherwise the vehicle is liable to be seized by Customs in certain countries. All of this documentation can be obtained from us and you should contact us for a specific quote. Please note that we are not able to arrange cover for all countries. A higher deposit of £750.00 is applicable.
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We do not normally impose a cleaning charge for our hire vehicles when they are returned except in the case of negligent abuse or if a pet has been carried in the vehicle. If in doubt you should contact us prior to your hire period commencing.
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Unfortunately we cannot provide child seats for our vehicles but you are welcome to fit your own if you wish.
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All non-account customer quotes shown online are fully inclusive of VAT, fully comprehensive insurance, unlimited mileage and 24 hour breakdown cover. A deposit is also payable which is fully refundable upon safe and undamaged return of the vehicle to Limesquare. There are no additional costs to pay.
***Please note that the above refers to bookings where the vehicle will remain on the British mainland throughout the period hire. Please see the section on taking the vehicle abroad if you wish to take the vehicle outside the country.***
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Hires that exceed 28 days are considered as long-term hires and in these cases we can often negotiate a better rental rate for you. If you give us a call on 0871 200 3313 we can tailor your hire rate based on the mileage you will be doing, how long you will hire for and so on.
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Any reservation made online is only confirmed once you have received an email back from Limesquare verifying the hire details and providing you with a reservation number. (Usually you can expect to receive a response within one working day).
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Our standard opening hours are as follows:
Opening hours for certain locations may vary and you can check the opening hours for a particular location on our Locations page.
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We accept most major credit and debit cards. Unfortunately we do NOT accept payment by Diners Club or American Express, nor do we accept cash or cheque as a method of payment under any circumstances. All credit and debit cards used must be in the name of the main hirer of the vehicle. We cannot accept payments from a third party.
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Our daily hire fleet is changed on a regular cycle and all our vehicles are under 1 year old with most being under 6 months old.
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All vehicles are serviced strictly in accordance with the manufacturer's service schedule. Vehicles are fully cleaned before each rental commences to ensure that you receive your hire vehicle in excellent condition.
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Should a parking charge not be paid by the hirer of the vehicle and we have to pay the charge, our standard administration fee will be added to the parking charge and debited to the hirer of the vehicle.
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If you enter a bus lane and we are notified of a bus lane contravention charge we will settle the charge, add our standard administration fee and debit the hirer of the vehicle.
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Any vehicle movement into or within the marked charging zone (CC) between 07:00 hrs and 18:30 hrs (Monday to Friday), is chargeable at the rate of £8.00 per day.
Only one payment per vehicle per day is required and once the first payment is made, any number of journeys may be made that day by that vehicle into, out of or within the CC. The payment of £8.00 must be made by 22:00 hrs on the day the movement was made, otherwise the charge rises to £10.00. If that sum is not paid before midnight, a Penalty Charge Notice will be issued in the sum of £100.00 (discounted to £50.00 if paid within 14 days). If the charge is not paid within 28 days, the charge rises to £150.00.
Full details are available from Transport for London's website: www.cclondon.com.
It is YOUR responsibility to pay for any vehicle movement into or within the CC. Where we make a delivery to you within the CC, you must pay the £8.00 fee. This then covers the first day's Charge.
All other days' charges, including the charge for the last day of the hire, are YOUR responsibility. When you pay the charge, you will be given a receipt / transaction number for the payment. Please keep this number as you will need it in case of a dispute between you and Transport for London (TFL).
Payments can be made via the Internet, text, telephone or pay - point, but you must pay on the day you used the CC. If you fail to pay, TFL will send a Penalty Charge Notice. It is your responsibility to pay this Penalty Charge. If you fail to pay the charge on the day you used the CC, you will, in addition, be charged an Administration Fee by us.
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You are responsible for all daily checks; tyre pressures, engine oils, windscreen washer fluid lights etc. You are fully liable for any windscreen damage or punctures.
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There is an insurance excess liability on all hire vehicles. For cars and light vans this is £250, for all large vans, people carriers, minibuses and executive cars it is £500. This figure is taken in the form of a deposit, we will take a credit card deduction and ask that you give authorization. In the unlikely event of an accident, we will retain the appropriate amount otherwise, it will be returned to you on return of our vehicle.
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